Computer technicians Sydney will do their best to ensure that they solve your computer’s malfunction at the soonest possible time. However, you will have to help them by giving them vital clues that could lead to a resolution. Give them as much information as you can so that they can have something to start with. Below are a few things that you could provide a computer technician Sydney specialist:
Describe the problem in detail
To the best of your abilities, describe the problem as you encountered it. Did the unit lose power? Did it slow down or freeze up? Did you see a blue screen with random numbers? Is the computer restarting on its own without warning? Did the sound suddenly vanish? Is the laptop sending a signal to external monitor but not in the built-in display? Are you getting error messages on the computer? If there is something unusual onscreen, then see if you can take a screenshot and show it to your technician. Specific errors can be incredibly helpful in pinpointing the cause of the problem.
When did it start? What happened before that?
Recall when the problem started. For example, if you are experiencing a slowdown, then ask yourself about the date when you began to notice it. Did the system slow down all of a sudden or was it more of a gradual process? It is common for older systems to get slower but there are plenty of ways to counteract that: freeing up space, removing startup programs, drive defragmentation, and drive upgrades. If it is not due to old age or lack of maintenance, then perhaps it is due to a newly installed driver or software. Tell the technician if you made any system changes before it happened.
What types of troubleshooting have you tried?
Most people these days have at least a small amount of knowledge when it comes to computers. It is not uncommon for people to perform preliminary troubleshooting on their own before they go to an expert for help. In order to save time and effort, you may want to tell the shop about the troubleshooting steps that you tried and what you noticed from your activities. These may offer clues as to what went wrong. They can go directly to more advanced steps knowing that you already did the basics.
Technicians will be able to help us better if we are able to provide them a holistic picture of the issue.
